The Client
- Insurance company in Norway/Sweden. Part of one of the largest insurance companies in Europe.
- Private lines, Commercial Lines and Affinity
- One of the leading players in the Scandinavian market
- The mission for the project was: “To develop and implement a common IT platform for the insurance operations in Norway & Sweden”. CIS (Contemi insurance system) was the chosen policy platform for operations in both countries
Business Need
- Insurance solution with the full range of private lines and affinity insurance products.
- Possibility to have several brands
- Multiple distribution models and channels
- Same system and IT platform across the countries
- Flexible and user-friendly Data warehouse/reporting capabilities.
- Migrate Customer and policy data from existing system
- System needs to integrate with the companies IT infrastructure
- Use internal IT department for support after Live
Approach and Execution
- Pre project with gap analysis
- Requirements Gathering
- Project planning, including client resources
- Program and Project Management
- Design, Development and Testing
- Go Live
- Knowledge transfer and training
Scope
- Migrate 330000 customers and corresponding policies
- Implement three modules of CIS (Policy, claims and Data warehouse)
- CIS to be integrated with external third party systems, such as accounting, and public motor registry.
- Provide ability to add new products and modify existing products.
- Full role based implementation to reflect, and support, business and call centre operations.
- Ensure knowledge transfer to client - Client will be responsible for support after Live
- New customer UI for all partners
Business Value Delivered
- A common IT platform across Scandinavia - Reduced IT cost
- IT support moved in-house
- UW capabilities combined with short time to market. Tariff changes now implemented faster to give better UW results
- New and improved system with extended agent broker functionality. Attracts Broker/Agents - Increased sales
